Bring the scope into the conversation

  • Which line and access point are included?
  • What does the initial service-call charge cover?
  • Are clearing, inspection and locating separate items?
  • How will additional work be priced and authorized?
  • What findings and records will I receive?

Before you agree

Confirm the contractor’s company name, appointment details and proposed work. Ask about any after-hours fee and the treatment of an inaccessible line or an incomplete clearing attempt. Keep the written estimate so you can compare it with the final work description.

After the visit

Request the affected line, work performed and observed conditions in writing. Keep inspection footage and note what could not be assessed. Ask the performing contractor about any follow-up or warranty offered rather than assuming a network-wide promise.

Read the pricing guide